Shipping policy

Last updated: October 23, 2026

Hooked & Trying currently ships to addresses within the United States. Items described as “Made especially for you when you order” are produced after your order is placed and are fulfilled and shipped by our third-party fulfillment partner.

Processing and estimated delivery

Items described as “Made especially for you when you order” generally require approximately 2 to 5 business days for production before shipping. Standard shipping within the United States generally takes an additional 3 to 6 business days after fulfillment. Orders containing these items should therefore generally arrive approximately 5 to 12 business days after purchase.

These timeframes are estimates, not guarantees. Business days do not include weekends or federal holidays. Certain products, unusually large orders, peak seasons, severe weather, carrier disruptions, product availability, or other circumstances may require additional time. The current estimate shown during checkout or in your order confirmation may be more specific to your order.

Shipping rates

Standard shipping within the United States is $4.95 per order and free on orders of $75 or more (after any discounts). Your exact shipping charge is shown at checkout before payment. We currently offer standard shipping only and do not offer an express option.

Third-party fulfillment and split shipments

Products may be manufactured and shipped from different fulfillment locations depending on product availability, production method, and the delivery address. Items from the same order may arrive in separate packages and on different days. You will not be charged an additional shipping fee merely because we divide an order into multiple shipments after checkout.

Tracking

When tracking becomes available, we will send it to the email address provided at checkout. Tracking may take up to 24 hours after shipment to begin showing movement. If an order is divided into multiple packages, you may receive more than one tracking number.

Address accuracy and changes

Please provide a complete and accurate shipping address, including any apartment, suite, unit, or access information. Address change requests should be emailed to hello@hookedandtrying.com as soon as possible after purchase. We will make a reasonable effort to update an address, but changes are not guaranteed after fulfillment begins and cannot be made after a package ships.

If a package is returned because the customer supplied an incorrect or incomplete address, refused delivery, or failed to claim it, the customer may be responsible for the cost of reshipping it. Returned packages must be claimed within 30 days of our notice; after that time, the fulfillment provider may donate or otherwise dispose of the item.

Delayed or stalled tracking

Carrier scans can be delayed or temporarily stop updating while a package continues moving. If your order has not arrived within five business days after its estimated delivery date, contact us and we will investigate with the fulfillment provider or carrier.

Lost packages

If tracking has not shown delivery and the package appears lost, email us within 30 days of the estimated delivery date. If the shipment is confirmed lost, you may choose a replacement at no additional cost or a refund to the original payment method.

Packages marked delivered

If tracking says “delivered” but you cannot locate the package, please check the delivery location, mailbox or parcel locker, household members, neighbors, building management, and any notice from the carrier. Contact the carrier when appropriate, then email us promptly if the package is still missing. A delivered tracking scan does not automatically qualify for replacement or refund, but we will help review the circumstances.

Damaged packages or incorrect contents

If an item arrives damaged, defective, misprinted, incomplete, or incorrect, keep the product and packaging and contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photographs. Please review our Return and Refund Policy for complete claim and remedy information.

Order changes and cancellations

Change or cancellation requests should be sent as soon as possible after purchase and are not guaranteed, since orders are sent to production automatically. Once a made-to-order item has entered production, it cannot ordinarily be changed or canceled.

Contact

For shipping questions, email hello@hookedandtrying.com and include your order number when available.